Privacy Policy

Leo Technologies Limited ("Leo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use the Leo website, application, and services (collectively, the "Service"). By using the Service, you agree to the collection and use of your data in accordance with this policy and our Terms of Service.

We adhere to applicable data protection laws, including the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR), ensuring that your personal information is handled lawfully.

Account information: We collect personal information you provide when creating an account, such as your name and email address. If you subscribe to a paid plan, Stripe (our payment processor) will collect your payment details.

Uploaded content: We store the documents, images, transcripts, and metadata that you upload to Leo for processing and storage. Please refrain from uploading personal data about living individuals unless you have all necessary rights/consents.

Usage data: We automatically collect technical information about your device and usage patterns (e.g., IP address, browser type, operating system, pages visited, timestamps). This helps us improve the Service and ensure security.

Cookies: We use cookies and similar technologies to provide essential functionality, remember your preferences, and collect analytic data. See "Cookies and Tracking" below for more details.

Providing the service: We use your personal data to create and manage your account, process subscription payments, and deliver the transcription features you request.

Service improvement and AI training: We may use your uploaded documents, images, and transcripts to train and refine our AI models, debug issues, and enhance platform performance.

Customer support: We access your account and usage details to assist you with any issues, provide technical support, and respond to inquiries.

Communications and updates: If you opt-in, we may send you newsletters or promotional content. We also send mandatory communications relating to important account or policy updates.

Legal compliance and protection: We may process your information to comply with legal obligations, such as keeping accurate financial records or responding to lawful requests.

To operate the Service, we rely on trusted third parties ("processors") to perform certain functions on our behalf, such as hosting, data storage, authentication, AI processing, payments, and email delivery. These include, but are not limited to:

• Clerk: User authentication services
• Vercel: Hosting of the website
• Supabase: Database services
• Railway: Backend hosting
• Stripe: Payment processing
• RunPod: AI processing
• Mailjet: Email communication
• Mailgun: Email communication
• Intercom: Customer service and communication
• Sentry: Application performance and error monitoring

These service providers are contractually obligated to protect your data and only use it to perform tasks on our behalf. We do not sell or rent your personal information to third parties.

Legal requirements: We may disclose your data to law enforcement or government authorities if required by law or to protect the rights, property, or safety of Leo, our users, or others.

We retain personal data as long as your account is active or as needed to provide the Service. You can delete your account at any time, after which we will remove or anonymize personal data unless retention is required by law or for legitimate business needs (e.g., financial records).

We may retain non-personal copies of your uploaded content (e.g., transcripts or images) indefinitely for internal analytics, AI training, or to improve our Service, but these will not be linked to your personal identity.

We implement reasonable administrative, technical, and physical security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies: We use cookies to keep you logged in, store your preferences, and collect analytics. If you block essential cookies, some features of Leo may not function properly.

Analytics: We may use third-party analytics tools (e.g., Google Analytics) to understand user behavior, but we do not allow third parties to collect personal data through these tools for their own purposes.

Do Not Track: Our Service does not respond to "Do Not Track" signals due to a lack of industry consensus. However, we strive to limit data collection to that which is needed to operate and improve our Service.

Depending on your location and applicable law, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections if your data is inaccurate or incomplete.
• Deletion: Request erasure of your data (subject to legal limitations).
• Restriction: Request that we limit the processing of your data under certain circumstances.
• Objection: Object to certain processing of your data, such as direct marketing.
• Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us (see "Contact Us" below). We may ask for additional information to verify your identity before processing certain requests.

Leo is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child under 18 has provided personal information to us, please contact us so we can take steps to remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page with a new effective date and may notify you by email for significant changes. Your continued use of Leo after any changes indicates your acceptance of the updated policy.

If you have any questions or requests regarding this Privacy Policy or our data practices, please contact us at support@tryleo.ai

Data Protection Officer: Dr Jack Weston

Leo Technologies Limited
66 Paul Street
London, EC2A 4NA
United Kingdom